Got questions? We have answers.
Orders & Shipping
How fast does it ship? Where does it ship from?
Normally, orders placed will ship in 24 hours other than Saturday or Sunday. But please allow us 1-3 business days to process your order, and all orders are shipped from our office in China.
*International orders will vary depending on the shipping carrier selected at checkout.
Where can I track the status of my order?
You can track your order using our Tracker Order.
You can find your # in the order confirmation email.
Go to your email inbox and look for "Carlinkit". If you can't find it in your inbox, please also check your spam/ promotions folder or email us.
What should I do if I need to change something in my order?
You can email us to change your order within the first 5 hours if your order has not yet been shipped. Keep in mind that most orders during business hours are picked and packed within 5 hours.
Please email us or use our contact page to get in touch.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location and desired shipping speed/carrier. （Standard Shipping）
But for most countries/regions we provide free shipping, please check our shipping policy for details.
You can also check if free shipping is available in your area by clicking on the option displayed at checkout.